Bluebird Day Vacation Rentals, Inc. 
Reservation Agreement 
and 
Terms and Conditions 

Thank you for choosing to stay with Bluebird Day. By reserving one of the properties Bluebird Day Vacation Rentals (“Bluebird Day”) manages you have been granted a license to occupy the property identified in your reservation (the “Property”) under the terms and conditions of this agreement. We hope you and all those in your party enjoy your time with us at the Property. Bluebird Day reserves the right to charge additional fees and to terminate any reservation or stay for failing to abide by these Terms and Conditions. No refunds will be given for an early termination of your stay for failing to abide by our Terms and Conditions. 

CHECK IN AND CHECK OUT 
Check-in begins at 4:00 p.m. and check-out is at 11:00 a.m. To accommodate our staff and other guests we do not allow early check-in or late check-out without our prior approval. Bluebird Day reserves the right to charge the credit card on file for an additional night if you overstay your scheduled check-out time. Pleaseload all dirty dishes and start the dishwasher. Please start a small load of towels and start the washing machine before you leave. Lock all doorsand windowsand return all keys and garage door openers to their original location. All garbage must be properly disposed of in the provided outside trash/recycling containers. 

DURING YOUR STAY 
The Wi-Fi username and password are located in the Guidebook. No parties or large gatherings are allowed on the Property without prior notice and written approval by Bluebird Day. Guests are expected to respect neighbors and their property. Towels and linens are provided for guest use on the Property only. Please do not remove any towels or linens from the Property. Guests are responsible for any damage to the Property during their stay. If you observe any damage (other than ordinary wear and tear) at the time you check in, please promptly notify Bluebird Day. We have the right to charge you for any damage to the Property occurring during your stay. Guests are responsible for keeping the Property in a clean and orderly condition. All trash must be properly disposed of in the outside garbage before checking out. 

 CANCELLATIONS 
A thirty (30) day notice is required for cancellation. Fees for a reservation that is cancelled or shortened more than 30 days before check-in will be refunded. Half of the fees for a reservation that is cancelled between 30 and 15 days before check-in will be refunded. Cancellations or changes to a reservation after 14 days do not warrant a refund. There are no refunds for inclement weather, poor driving conditions, smoke, or other events reasonably beyond Bluebird Day’s control. 

COMMUNICATION 
Our 24-hour contact information is: (541) 728-4400. When you send an email to Bluebird Day or visit our web site, you are communicating with us electronically. You are consenting to receive communication from us in return, electronically. 

GOODNEIGHBOR GUIDELINES, NOISE AND GUEST CONDUCT 
The City of Bend has adopted Short Term Rental Operating License Good Neighbor Guidelines.
A copy of those guidelines is attached and may also be viewed at:
https://www.bendoregon.gov/home/showpublisheddocument/48342/637434754495730000  

Bluebird Day expects all guests and visitors to honor these guidelines during their stay. Please respect our neighbors quiet enjoyment of their homes by keeping music and other noises to an appropriate level. There is a City of Bend noise ordinance which establishes specific daytime (7:00 a.m. to 10:00 p.m.) and nighttime (10:00 p.m. to 7:00 a.m.) noise limits. The City’s noise ordinance may be viewed at: 
https://www.bendoregon.gov/Home/ShowDocument?id=9041. 

A part of the license to occupy the Property includes your commitment to act in a proper manner and refrain from doing anything that is likely to annoy or disturb other guests or adjacent property residents. If guests: (1) are intoxicated, disorderly or otherwise act in a manner that creates a risk of harm to themselves or others; (2) create a civil disturbance (such as excessive noise, large parties, threats or intimidation of employees, other guests or neighbors, etc.); (3) permit occupancy greater than specified in the reservation; (4) intentionally damage the Property; or (5) otherwise violate the law; the license will be terminated and the guest will be removed from the Property (by law enforcement if necessary). Failure to abide by the guidelines and our noise policies may result in the early termination of your stay and a $250.00 fee (and the out-of-pocket cost of repairing damaged property) which maybe be charged to the credit card on file regardless of the person who violates the guidelines. 

WAIVER AND INDEMINTY 
Upon check-in, guests accept the Property in its “as-is” condition and waive and release all claims against Bluebird Day and the Property owner for injuries,expenses, and losses of all kinds arising out of their occupancy of the Property. Guests agree to defend, indemnify, and hold Bluebird Day and the Property owner harmless from and against all claims, losses and demands, including reasonable attorney fees, arising out of or relating to the occupancy of the Property except and then only to the extent such claims, loses, or demands are caused by Bluebird Day’s or the Property owner’s, sole negligence or intentional acts or omissions. 

OCCUPANCY AND PARTIES 
The number of people on the Property overnight shall not exceed the number of guests identified in your reservation. Visitors are welcome, but they may not spend the night anywhere on the property. Large (more than ten people) gatherings and parties are not allowed on the Property without prior written consent from Bluebird Day. Failure to abide by these guidelines may result in the early termination of your stay and a $250.00 fee which maybe be charged to the credit card on file. 

MINIMUM AGE FOR RESERVATIONS 
Reservations may only be booked by individuals who are 25 years of age or older. 

HEALTH AND SAFTEY 
All guests must follow all local, state, and federal health and safety laws, rules, regulations, and guidelines while on the Property including, but not limited to rules and guidelines related to COVID 19 and any similar public health event. 

PAYMENTS 
All reservation fees and deposits are payable in full at the time the reservation is made.
Payment may be made by Master Card, Visa, Discover, and American Express credit cards. 

THIRD PARTY BOOKING SERVICES 
Bluebird Day accepts reservations through third-party services such as Airbnb, HomeToGo, Google and VRBO. If you make your reservation through a third-party service, you agree to abide by the service’s rules and policies in addition to your reservation agreement and our Terms and Conditions. All questions or concerns regarding a booking through a third-party service should be directed to that service. Bluebird Day is not responsible for any promises, warranties, or representation made by any third-party service. 

RATE CHANGES 
The nightly rate, cleaning fees, deposits, taxes, and other charges for your stay are established at the time of your reservation. All rates and fees for subsequent stays are subject to change without notice. 

ACCIDENTAL DAMAGE WAIVER
Reservations made with Bluebird Day will include a fee for accidental damage waiver. This waiver protects Bluebird Day and the Property owner from losses caused by accidental damage to the Property as well as liability claims against the Property owner and Bluebird Day. The coverage is limited to $1,500.00 for accidental damage to things like appliances, televisions and other items of personal property belonging to the Property owner or Bluebird Day. Guests are responsible for damage to the Property and other claims that are not covered by the waiver. 

SMOKING/VAPING 
All Bluebird Day properties are nonsmoking areas. All forms of smoking (of any substance), including, e-cigarettes and vaping products are prohibited anywhere on the property; inside or outside. Any violation of our nonsmoking policies may result in a charge of $250.00 together with the costs we incur to clean, de-odorize, or repair the property which maybe be charged to the credit card on file regardless of the person who violates the policy. 

PARKING 
Vehicle parking is at the vehicle owner’s sole risk. Please park vehicles only in the garage and designated parking areas; do not block driveways or mailboxes or park in designated “no-parking” zones. Personal items should not be left in unattended vehicles. Bluebird Day and the Property owner are not responsible for vehicle damage or theft. Some of our properties are located in areas that require City of Bend issued passes for on-street parking. Bluebird Day provides laminated parking passes for these properties. Guests must display the parking pass on their vehicle dash when parking on the street and may be cited for failing to so. Bluebird Day is not responsible for guest parking citations. 

PETS 
Pet-friendly properties are identified on our website: 
https://www.bluebirddayvacationrentals.com/
If the Property is not listed as a pet-friendly property, no pets are allowed without exception. Dogs are the only pets allowed on any Bluebird Day property without prior written consent which may be withheld at Bluebird Day’s sole discretion. If the Property is identified as pet-friendly, then you may bring no more than two dogs and the dog(s) must be at least one year old and less than 100 lbs. Guests are responsible for cleaning up after their dog(s) and properly disposing of all waste. Dogs shall not be left unattended on the Property. Failure to abide by our pet policy may result in the early termination of your stay and a $250.00 fee together with any additional cleaning, de-odorizing, and damage repair costs which maybe be charged to the credit card on file. 

HOT TUBS AND BARBEQUES 
Many of our properties have hot tubs and outdoor barbeque grills. Guests are expected to familiarize themselves with the operating procedures and safety rules before using these amenities. Guests using these amenities do so at their own risk and expressly waive all claims for personal injury or loss of any kind arising from guest use of hot tubs and barbeques on the Property. Hot tubs rules are posted near all hot tubs. Hot tub hours are from 8:00 a.m. to 10:00 p.m. and are strictly enforced. Children under five (5) years old are not allowed to use hot tubs and all children under 16 years old must be supervised by an adult while using a hot tub. Please shower before using the hot tub. Bluebird Day reserves the right to charge the credit card on file for all costs incurred because of the misuse of hot tubs. Barbeques may only be used by adults. Propane must be turned off at the valve (if applicable) immediately after barbeque use. Guests are responsible for cleaning barbeques after each use. 

BICYCLES 
Some of our properties include complimentary use of bicycles. Helmets and locks are provided for your convenience, however, neither the Property owner nor
Bluebird Day is responsible for helmet fitment or bicycle safety. Guests using complimentary bicycles do so at their own risk and agree to hold Bluebird Day and the Property owner harmless and indemnify each of them any expense, loss, or injury associated with bicycle use. Guests are responsible for lost, damaged, or stolen bicycles. Bluebird Day reserves the right to charge the credit card on file with the cost of replacing or repairing lost, damaged, or stolen bicycles and helmets. 

HOME SUPPLIES AND HOUSEKEEPING 
Each property is supplied with fresh linens, towels, toilet paper, paper towels, tissues, hand soap, body wash, hair dryers, and environmentally friendly cleaning supplies as well as washers and dryers, an iron and ironing board, and fully equipped kitchens, including limited spices and dinnerware, flatware, cookware, etc. These items are provided for guest use on the Property only; please do not remove them from the Property. Please report any lost or damaged items before check-out. Bluebird Day does not provide daily housekeeping services. Mid-stay housekeeping may be arranged for in advance of your stay and is subject to
additional fees. Bluebird Day provides garbage removal services and will take all trash/recycling containers to the curb on the appropriate day. Please use the provided recycling bins. There is one for “co- mingled” items such as paper, paperboard (cereal boxes, etc.) cardboard, aluminum, tin cans, and plastic. There is a separate container for all glass. Please rinse out your containers. 

CONSTRUCTION 
Bend, Oregon is one of the fastest growing communities in our state. During your stay, Bluebird Day Vacation Rentals is not responsible for construction in the surrounding neighborhoods or streets. Bluebird Day Vacation Rentals does not have control over any other location that is not Bluebird Day property. However, if there is an issue on site, please call Bluebird Day immediately at (541) 728-4400. 

LOST AND FOUND 
Bluebird Day and the Property owner are not responsible for lost, stolen, or forgotten personal items. If you forget personal items and would like them shipped back to you, there is a minimum charge of $25.00 plus the cost of shipping and insurance (if any). There may be additional charges for multiple, large, or heavy items. Bluebird Day is not responsible for any personal property left behind or damaged in shipping. Unclaimed items will be held for 30 days. After 30 days, all left items are donated to the Bend Humane Society Thrift Shop.